Public adjusters are licensed professionals who represent policyholders in the insurance claims process. They are hired by individuals—not insurance companies—to help assess damage, file claims, and negotiate settlements after a disaster.
Some public adjusters exploit policyholders by retroactively applying high fees to insurance payouts they did not negotiate, significantly reducing funds available for rebuilding. Others charge excessive commissions, solicit contracts during prohibited times, and leave homeowners with fewer resources for recovery.
If you’ve worked with a public adjuster, we’re interested in hearing about your experience. Your input will help inform efforts to better support disaster survivors. We may share anonymized stories like yours to illustrate how this process affects people across California.
