FOR IMMEDIATE RELEASE: Thursday, June 12, 2025
CONTACT: Tom Steel, Tom.Steel@asm.ca.gov; 530.713.7783
Assemblymember Harabedian Supports Commissioner Lara’s Formal Investigation Into State Farm’s Wildfire Claims Handling
(SACRAMENTO, CA) - Assemblymember John Harabedian (D–Pasadena) issued the following statement after Insurance Commissioner Ricardo Lara announced a formal Market Conduct Examination into State Farm’s handling of insurance claims related to the Palisades and Eaton wildfires:
“Following the Eaton Fire, our community deserves clear communication and fair treatment to facilitate a swift rebuilding process. I have received numerous complaints from neighbors regarding the claims process. A market conduct examination will provide the clarity we urgently need. I am grateful to Commissioner Lara for taking action to demand transparency and ensure that families receive the answers they deserve.” said Assemblymember John Harabedian (D-Pasadena)
According to Commissioner Lara, the Department has received troubling reports from survivors and advocacy groups, including the repeated reassignment of claims adjusters, inconsistent communication, and delays that have left families in limbo. These issues will be a key focus of the investigation, which is conducted under statutory authority and may take several months to complete.
While insurers are required by California law to pay claims fully, fairly, and promptly, recent cases have raised concerns about whether that standard is being met—especially when it comes to smoke damage and large-scale recovery challenges.
“The strongest evidence we can bring to bear is the voice of consumers themselves,” Commissioner Lara added. “I continue to urge any wildfire survivor experiencing delayed payments, claim disputes, multiple adjusters, smoke damage issues, or any other problems to file a formal complaint with my Department.”
Complaints can be submitted at insurance.ca.gov or by calling 800-927-HELP.
As the Department’s examination moves forward, Assemblymember Harabedian will be monitoring its progress and working with both local constituents and the Department throughout the process.
If you or someone you know is experiencing problems with a wildfire claim, you are encouraged to contact the California Department of Insurance.
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Assemblymember John Harabedian represents the 41st District composed of the cities of La Cañada Flintridge, Pasadena, Altadena, Sierra Madre, Monrovia, Bradbury, San Dimas, La Verne, Claremont, Upland, Rancho Cucamonga, Oak Hills, Piñon Hills and Phelan.
